RETURNS & EXCHANGE INFORMATION
International Postage – if you are a customer not living in New Zealand, we can deliver your products to you. You will pay the flat overseas freight charge to us and then it will be your responsibility to pay any inport duty or sales tax within your own country. We will not charge you goods and services tax. Currenlty customers in Australia and New Zealand can purchase via our online shop. If you live outside New Zealand or Australia and wish to purchase any of our products please contact us or call +64 9 422 3359.
Out of Stocks – we update our sites product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
No Hassles” 30 Day Return Policy
We guarantee a ‘no hassles’ return and refund policy. We understand that buying clothing and fashion online is convenient however it doesn’t give you the chance to try things on first and sometimes items just don’t fit or suit you. You may return the items bought online within 30 days of purchase for a full refund or exchange if preferred.
How do I return products to “Katya Maker”?
There is a link to a returns form in your order confirmation e-mail which we ask you to print, fill out and return with any items that didn’t fit or suit. This sheet clearly outlines the process for returning, including the return address and how to nominate for a credit vs return vs exchange. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the garment has not been worn, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
What if a product is faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on 0800 999 788 or e-mail firstname.lastname@example.org to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item – send us an e-mail or call us to let us know what item you are after including the style number, colour and size you would ilke so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives!
Refunds will not be given if the original packaging is not included and returned with your item in good condition.
Refunds will not be given if returned items show any signs of washing, damage, or signs of wear.
Refunds are not given if items are sent without a track and trace number and/or go missing in the post. Katya Maker Boutique will not be responsible for items that are damaged or go missing in the post when sent uninsured. Insuring an item you are returning is at your charge.